How is the property heated?
Usually the type of heat is very clear once you get to the house. Sometimes this is documented on our property description and some times it is not. If having a certain type of heat is extremely important do you it is definitely worth asking on the phone to find out what kind of heating […]
Is there central air in this home?
Normally you can see if there is an AC unit outside. Often times it will be listed in the listing at http://ohiorental.info. But it may not always be listed there. If you see an air-conditioning unit at a property and air-conditioning is important to you in renting this unit make sure you verify that the […]
Is there a garage at this property? What are the parking arrangements?
Check http://ohiorental.info for information on garage space and parking arrangements. You can normally see a picture of the arrangement as well as a description. Feel free to talk to our leasing department to inquire further about the individual details. If a single family property you can reasonably assume that the driveway and garage will be […]
What utilities are included in rent?
This is normally described at http://ohiorental.info in the description. However 99.9% of the properties we manage will have utilities set up the following way: Single family homes – all utilities are the responsibility of the tenant because all utilities are only used by that tenant. Normally water and sewer will stay in owners name and […]
What floors are the bedrooms and bathrooms at this home on?
Just by looking at the front picture of a property, normally you can see how many levels the property is. A traditional two-story colonial home if it’s a century home probably has, most, if not all of the bedrooms in the upper floor and most if not all of the bathrooms on the upper floor […]
Why am I being charged a $35 fee to pay my rent? (HINT RENT PAYMENT SHOULD BE FREE)
If you pay your rent via ECHECK on your portal it is FREE! If you pay your rent via credit card there is a charge that the credit card processor charges and we can’t do anything about. It is convenient when things are tight but there is a cost to that and it is $35 […]
How can I pay rent at Walmart, Ace Cash Express and other local locations?
Please see the following video that talks about how to use our Rent Money program to make low cost cash payments directly for your rent at many local locations like Walmart, Ace Cash Express and 7/11: Steps to pay with Rent Money: Go to the My account screen Select make one time payment Choose Rent […]
How do I pay rent online with Realty Trust Servcies? How can I pay rent via ACH / debit from my bank account (FREE)? How can I pay rent by credit card (with convenience fee)? How can I set up a reoccurring payment?
See this handy dandy video on how to login and make an online payment via credit card or direct debit from checking account. It is expected that you know how to login already. Steps to set up a payment account and pay rent: Set up payment account Login screen http://rtsl.us/tenant Go to My payments tab […]
How do I access or sign up for the tenant portal the first time?
If you don’t have a login then go to the tenant portal login area (http://rtsl.us/tenant) and click the sign up button and fill out your information. Please note someone from the office will receive your request and set up your account during business hours so it is important you don’t wait till the last day […]
Why am I required to have tenant insurance? Why do you ask to be named on tenant insurance for $100,000 liability?
We received a call from a tenant. He works shift work and fell asleep while cooking and there was a fire. Thankfully he is o.k. His insurance is coming out and will be covering his personal items and damage to the house. Many tenants want to know why the landlord should be covered by the tenants […]
