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Why Realty Trust Services as your landlord

Why rent from Realty Trust Services We are a professional management company that can service all your needs. We have a 24 hour maintenance emergency hotline. We have a professional staff with a real location and office hours. You can pay our bill at any 711 or Ace Cash Express. You can pay our bill […]

Welcome to the tenant help section

Hi whether you are a current tenant or future tenant, look for answers to common questions. If you have further trouble or you don’t find the answer you need here please slick the support button or contact directly any appropriate contact. If you have been assigned a portfolio manager for current tenants then you need […]

Do you accept cosigners for applications?

We do accept and sometimes require co-signors (people signing to be liable on a lease that won’t be occupying property) as one way to increase the strength of an application and approve it. However there is some complexity here as not just any cosigner will help with any application defect. A cosigner needs to have […]

Can you tell us about your collections process?

Collections is an essential part of the property management business. We have an extensive collections process that starts before the months starts and ends when the tenant either catches up on all balances or they are out of the house. In short we use late fees, calls texts, 3 day notices delivered to the door […]

Will you interface with our home warranty service if I sign up with you?

There are quite a few companies that offer to lower the risk to owners of potential maintenance repairs that may come up. Although there are some owners that swear by them, here is what we have found about the majority of them: 1) They don’t cover many kinds of repairs 2) Many of our contractors […]

Will you interfere with our home warranty service if I sign up with you?

There are quite a few companies that offer to lower the risk to owners of potential maintenance repairs that may come up. Although there are some owners that swear by them, here is what we have found about the majority of them: 1) They don’t cover many kinds of repairs 2) Many of our contractors […]

Can you tell us about your collections process?

Collections is an essential part of the property management business. We have an extensive collections process that starts before the months starts and ends when the tenant either catches up on all balances or they are out of the house. In short we use late fees, calls texts, 3 day notices delivered to the door […]

Tenant Maintenance Portal Help

Please browse or search this knowledge base for answers to your questions. You can also use this same portal to submit tickets to request help with the following button or call 440-324-5275.

Easy video testimonial

Follow this link and click “Record Video” button to record a quick video testimonial using your webcam and computer microphone.

Yelp filters reviews. Unless you already use Yelp or plan to in the future, please choose another site. If you do use Yelp, you can post a review in one step. You can also sign up with your Facebook account. On our listing, just:
  • Click “Write a Review”
  • Rate your experience with us, leaving as much descriptive feedback as possible to help us as well as other potential customers
  • Click “Signup and Post” to complete the process

Note: This website is not affiliated with or endorsed by Yelp.

Facebook lets us stay connected with our customers, fans and friends—and now lets you review businesses.

From our Facebook page:

  • Log in or sign up if you haven’t already
  • Find the “Recommendations” widget in the body of the page and recommend us
  • Leave additional feedback at the prompt
  • “Like” our page if you want to stay connected with us

Note: This website is not affiliated with or endorsed by Facebook.

YP is “dedicated to helping local businesses and communities grow.” They collect ratings and reviews of local businesses and service providers.

You can use your Facebook account to post a review. From our listing:

  • Click “Write a review” in the talkbox below our listing

  • Write as much as you’d like and give us a star rating

  • Sign in with your username or Facebook

Note: This website is not affiliated with or endorsed by YP.

If you don’t already have a Google account, you should—use it to read and post reviews, as well as access other Google products like Gmail.

From our Google listing:

  • If prompted, sign up or log in

  • Leave your rating and feedback

  • Click post to share with others.

Note: This website is not affiliated with or endorsed by Google.

Thank you! We need your help. Would you share your experience on one of these sites?

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If you have concerns you wish to address in private, please get in touch. Contact Us.

Contact our general manager, Irida Kokushta at 440-536-8688 / irida@rtserve.com so we can try and make it right. and it will go directly to Irida and our ownership team.

If you do not wish to address your concerns here and prefer to post a review, click here.