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What is our rent ready habitability standard?

We are committed to providing safe, clean, and properly maintained homes to our residents. In order to comply with Ohio’s Implied Warranty Of Habitability standard (ORC Section 5321.04), Ohio Judicial law, and Realty Trust Services standards, the below items must be completed before we will advertise and rent a property: Full Rent-Ready Requirements In order […]

What is the Realty Trust Services reasonable accommodation policy

Our policy is to allow any accommodation requested at the tenants expense with a clear understanding that the tenant will be responsible for returning property on vacancy to original condition. Requests for accommodation that would be extremely expensive or invasive accommodations or accommodations that might otherwise cause undue hardship to the owner, other occupants or […]

I am having trouble filling out the rental application

Our application is available at https://ohiorental.info/application/ If you are having some trouble filling out the application here are some tips: Some times you will try to move forward and it will stop you because there was an important field not properly filled out. Scroll back up and look for the highlighted pink section to finish filling […]

How to make an owner contribution?

Login to your portal http://rtsl.us/owner Click on statement tab Choose make contribution link under correct portfolio (if you have multiple)  Enter amount and reason  If you have multiple properties each with different bank accounts then please see the following: I want to make a contribution for property expenses however I have multiple bank accounts. How do […]

Can I do a short term lease?

We get many RELO companies as well as insurance companies asking for short term leases. We will entertain a short term lease however there will be the following requirements: Our fee for leasing the house equal to 1 months rent will be have to be paid at move in, in addition to all other move […]

How does owner plow or do landscaping?

On single family homes the tenant is always responsible for landscaping and snow removal. On 1 to 4 unit properties tenants are responsible for landscaping and snow removal. Typically tenant with lowest unit number will be responsible for the grass cutting and landscaping. Normally the tenant who wants to get out of the parking lot […]

Easy video testimonial

Follow this link and click “Record Video” button to record a quick video testimonial using your webcam and computer microphone.

Yelp filters reviews. Unless you already use Yelp or plan to in the future, please choose another site. If you do use Yelp, you can post a review in one step. You can also sign up with your Facebook account. On our listing, just:
  • Click “Write a Review”
  • Rate your experience with us, leaving as much descriptive feedback as possible to help us as well as other potential customers
  • Click “Signup and Post” to complete the process

Note: This website is not affiliated with or endorsed by Yelp.

Facebook lets us stay connected with our customers, fans and friends—and now lets you review businesses.

From our Facebook page:

  • Log in or sign up if you haven’t already
  • Find the “Recommendations” widget in the body of the page and recommend us
  • Leave additional feedback at the prompt
  • “Like” our page if you want to stay connected with us

Note: This website is not affiliated with or endorsed by Facebook.

YP is “dedicated to helping local businesses and communities grow.” They collect ratings and reviews of local businesses and service providers.

You can use your Facebook account to post a review. From our listing:

  • Click “Write a review” in the talkbox below our listing

  • Write as much as you’d like and give us a star rating

  • Sign in with your username or Facebook

Note: This website is not affiliated with or endorsed by YP.

If you don’t already have a Google account, you should—use it to read and post reviews, as well as access other Google products like Gmail.

From our Google listing:

  • If prompted, sign up or log in

  • Leave your rating and feedback

  • Click post to share with others.

Note: This website is not affiliated with or endorsed by Google.

Thank you! We need your help. Would you share your experience on one of these sites?

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If you have concerns you wish to address in private, please get in touch. Contact Us.

Contact our general manager, Irida Kokushta at 440-536-8688 / irida@rtserve.com so we can try and make it right. and it will go directly to Irida and our ownership team.

If you do not wish to address your concerns here and prefer to post a review, click here.