Please see the following roles for our company. Not all of them are open. Some may never be open. We are a small company so many openings and current jobs will have multiple of the following roles.
To apply for any of these roles visit: https://rtserve.com/join-us/
| Role | Responsibilities |
| Visionary | Create and communicate vision to company. |
| Integrator | Integrates Operations, Sales, Finance |
| Growth Manager | Sales / Marketing Manager – Plan marketing – Plan sales – Accountability marketing – Accountability sales |
| Content Marketing Manager | – Create content strategy – Facilitate writers, video editors, graphic designers – Automation campaigns – Landing page conversion – Classified ads – Traffic |
| Outbound BDM | – Cold call lists OWNERS for non – Cold call realtors, realtors, attorneys, for referrals – Cold email – Hand off to Inbound BDM to close – Send out homeunion zillow auditor estimates |
| Inbound BDM | – Phone follow up – Online presentations – In person presentations if applicable – Closing, hard questions |
| Investor Listing Specialist | – Listing presentation via zoom – Coordinate marketing – Weekly reports – Coordinate tenant showings – Negotiation of deals |
| Investor Buyer Specialist | – Listing presentation / conversation – Call / NETWORK with wholesalers – Investigate and present deals matching buyers list |
| Wholesale Buyer Representative | – Go on appointments – Evaluate homes – Make offers – Follow up |
| First Time Homebuyer Specialist | – Listing buyer presentation – Set buyer expectations for entire process – Network with lenders – Network with renewals department |
| Commercial Property Specialist | – Prospecting – Leasing – Projections – Listing presentations |
| Independent Salesperson | – Close deals |
| Operations Manager | – Coach all operations based on KPI – Consult on failing systems – Make all operations run smooth |
| Client Success Manager | – 30 day outreach with all owners – Answer statement related questions – Solve problems |
| Client On-Boarding Specialist | – Follow up for needed documents – Create positive owner experience – Complete the process – Client off boarding |
| Client Receivables Specialist | – Call / email owners for money – Maintain relationship |
| Municipal Compliance Specialist | Municipal Compliance Specialist – Fill out all registrations – Follow up on all registrations – Follow up with maintenance on violations |
| Resident Success Manager | – 90 day out reach – Answer calls – Help with emails – Basic requests |
| Resident Receivables Specialist | – Call for rent – Email for rent – 3 day oversee – Schedule eviction – Evaluate failed rental applications with all evictions |
| Resident Off-Boarding Specialist | – Manages off boarding – Manage SD deductions – Keeps 30 day time line – Coordinates with owner |
| Vacancy specialist | – Renewals process – Pre move out – Post move out – Make ready – Minimizes vacancy |
| Utilities Specialist | – Bill processing – Turn ons – Turn offs – Transfers – Audit non received utilities monthly |
| Leasing Coordinator | – Answers tenant questions – Schedules showings – Collects prospect feedback – Gives owner feedback recommends – Enters and maintains marketing |
| Rental Applications Specialist | – Processes applications – Administrates move ins – Creates leases – Premises hold fees – Move in checklist |
| Showings Assistant | – Reach out to arrange group and individual showings – Solicit applications – Log all visitors – Solicit feedback – Verify marketing readiness – Give recommend to Leasing coordinator – Marketing pictures and video |
| Maintenance Manager | – Oversee all maintenance – Monitor revenue / expenses – Discipline / feedback – Special approvals – Maintenance escalation – Recruit technicians – Inspect work – Training and onboarding for maintenance – Coaching maintenance members weekly – Escalation |
| Work Order Coordinator | – Input all except compliance – Assign all jobs – Answer maint – Techs weekly 4 jobs per day – Bill previous day jobs |
| Estimate and Bid Coordinator | – Get inspections and or bids – Prepare all estimates to owners – Present to owner – Be able to explain – Follow up with owner |
| Estimate and Bid Coordinator | – Coordinate project vendor / worker project schedules – Order inspections and analyze – Hold vendors accountable for quality and timeline – Communicate progress owners and team members as necesary |
| Maintenance Billing | – Enter billing for approved estimates – Bill completed or partially completed jobs |
| Maintenance Technician Apprentice | – Try anything and learn on the job (see Technician roles for what “anything” is) – Follow a curriculum of learning – Demonstrate reliability and efficiency in it all |
| Field Technician | – Inspections – Court appearances – Courier – Make ready estimates – Lock changes |
| Rental Turn Technician | – Do work at homes – Follow make ready guide – Stay in budget – As needed – Update leasing on completion – Own tools / vehicle |
| Work Order Technician | – Complete required task – Communicate with coordinator – Provide own vehicle / tools – Available as necessary |
| Senior Maintenance Technician | – Follow up on field techs – Field training – Follow up on updates for work orders – Direct support maint. techs – Work order billing – Owner approvals – Maint. tech duties |
| Finance / Admin / Controller | – Manage KPI collections – Creation of reports – Delivery of reports – Fraud prevention – Investigate savings opportunities waste – Create – manipulate report to flesh out SWOT company wide |
| Talent | – Run job ads – Respond to Psychometrics / Pre-interview survey / Hoops – Pre interview non in person – Interview if applicable – Offer – Team member onboarding |
| Bookkeeping | – Reconcile PW – Reconcile QB – General billing / add management fees – Enter payments into QB – Enter bills into PW – Recieve payments / deposits in PW |
| Payments | – Approve payments to vendors – Print checks – Initiate payments |
| Pay roll | – Track and manage pay roll – Track remote time off |
| Money in | – Receive / enter manual payments |
| IT / Development Manager | – Choose platforms – Conceptualize connections between platforms and how they will effect business – Hold accountable the development / it team |
| Systems Specialist | – Test new processes – Create no code – Focus on day to day processes – Share processes with team and get feedback |
| Developer | – Create automation – Create integration – Coding |
| Property Management Business Consultant | – Sale presentations – Implementation of marketing – Implementation of automation – Hiring provider |
